Refund policy
Thanks for shopping at mygizzmo
If you are not entirely satisfied with your purchase, we're here to help.
Returns
mygizzmo will happily accept product returns for up to 30 days after delivery. To be eligible for this, product returns simply need to be in new, unopened, and unused condition. This includes all packaging being completely free from any marks, cuts, damage, tears, or openings.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment).
You can expect to receive the credit within 14 days from a return being accepted and approved depending on your bank and card issuer's policies.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
The item I purchased is faulty
Please refer to the manufacturer guarantee period on the item you have purchased. If your item is still within the warranty period & you believe the item is faulty please reach out to contact@mygizzmo.com with your order number & fault with the product.
The item I received is damaged!
If the purchased product was damaged on delivery, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 14 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.